Help? Questions? We’re here.
Thank you for using Scener! Scener lets you sync your viewing and socialize with others while using the same streaming services you know and love.
Theater Issues
I hear an echo!
Everyone should wear headphones while their microphones are turned on – otherwise participants will hear feedback. Use headphones or mute your audio to eliminate echo.
My camera or microphone won’t turn on
First, quit Chrome (by pressing command+Q on mac or ctrl+Q on PC) and retry. Chrome will occasionally lose access to your webcam, which restarting the browser usually resolves.
Second, you may have accidentally denied access to Scener for your camera or mic. To check, type “chrome://settings” into your browser search bar. Then search for “Camera” and select ‘Site Settings’. Find ‘scener.com’ and click ‘Reset settings’.
My camera or microphone stopped working
Press the ‘?’ icon in the theater control bar, then select ‘My microphone and/or camera are not working’. Next, click the ‘Re-Sync Scener’ button.

My content is out-of-sync with the other pary participants
Press the ‘?’ icon in the theater control bar,t hen select ‘My video isn’t syncing with others.’ Next, click the ‘Re-Launch Show’ button.

If your show is playing but is more than a few seconds out of sync, try closing the streaming content browser window. It will automatically re-open and attempt to re-sync.
Still stuck?
If you were unable to find a solution please contact us at support@scener.com with some information about what went wrong. Some helpful details to include would be:
Operating system
What version of Chrome are you using?
What streaming service were you trying to use.
Chrome extensions or VPNs you are using
Screenshots of the page you are experiencing issues in.
The steps leading up to the issue.