Help? Questions? We’re here.
Thank you for using Scener! Scener lets you sync your viewing and socialize with others while using the same streaming services you know and love.
Theater Issues
I hear an echo!
Everyone must wear headphones with Scener if your microphones are turned on – otherwise you will hear the other person’s delayed movie audio. Either grab some headphones or mute your audio and you’ll say goodbye to that echo!
My camera or microphone won’t turn on
First, quit Chrome (by pressing command+Q or ctrl+Q) and retry. Sometimes Chrome loses your webcam.
Second, you may have accidentally denied access to Scener for your camera or mic. Do this: type “chrome://settings” into your browser toolbar above. Then search for “camera” and select ‘Site Settings’. Find ‘scener.com’ and choose ‘Reset settings’. Then try to join a theater again.
My camera or microphone isn’t working in the watch party
First, press the ‘?’ icon in the theater control bar. Then select ‘My microphone and/or camera are not working’. Next, click the ‘Re-Sync Scener’ button. Now your issue should be solved.

Something seems out-of-sync, what do I do?
First, press the ‘?’ icon in the theater control bar. Then select ‘My video isn’t syncing with others.’ Next, click the ‘Re-Launch Show’ button. Now your issue should be solved.

It’s normal for someone in a theater to be one or two seconds out of sync from others. If your show is playing but is more than a few seconds out of sync, try closing the streaming content browser window. It will automatically re-open and attempt to re-sync.
How do I use full screen?
On Mac:
Click full screen in your Netflix window
Press the [Control] + [Up] keys
You’ll see your Netflix window at the top of your screen. Click and drag your Scener sidebar into the Netflix window.
On Windows:
Click full screen in your Netflix window
Press [Alt] + [Tab] and select Scener
Issues with VPNs or Firewalls
Scener requires certain open ports in order to communicate with others in the theater. If Scener is not working correctly, try disabling your VPN or Firewall (don’t forget to turn it back on afterward).
Still stuck?
If you were unable to find a solution please contact us at support@scener.com with some information about what went wrong. Some helpful details to include would be:
Operating system
What version of Chrome are you using?
What streaming service were you trying to use.
Chrome extensions or VPNs you are using
Screenshots of the page you are experiencing issues in.
The steps leading up to the issue.